Sun Cellular opens Facebook registration for its pro-environment billing service
In line with its ongoing service modernization and environment preservation efforts, Sun Cellular opens up registration to its electronic billing service through its official Facebook page at http://www.facebook.com/suncellularph.
Known as the “Sun Online Bill”, this electronic billing service provides Sun Postpaid subscribers access to their monthly billing statements via email. As such system does away with printed copies sent through postal mailing, Sun eyes on significantly reducing its paper consumption and on fostering an environment preservation means, especially through the cooperation of its more than a million postpaid subscribers.
The Sun Online Bill also allows customers to keep electronic copies of their billing statements in their laptops, tablets, computers, even in their smartphones which they can easily refer to as needed. Lost billing statements will no longer be an issue once they subscribe to this service.
“It’s a win-win situation. Our internet-savvy customers get to enjoy a faster and a more convenient way of viewing and keeping their bills. At the same time, they get to help preserve the environment by going paperless. Just imagine the amount of paper that we all get to save for every 24 or 30 months of subscription,” says Reuben Pangan, Sun Cellular’s Vice President for Customer Relationship Management.
Aside from the conventional channels like the hotline and business center, Sun Postpaid subscribers may now choose to register their accounts through Facebook. They would just need to log-on to their Facebook accounts, “Like” the Sun Cellular page and complete the Sun Online Bill registration form embedded on the upper right portion of the Timeline Menu of the page.
Given the mediated nature of this service, Sun Cellular further safeguards the privacy of customer accounts through the mandatory requirement of a password to access these electronic billing statements.
“We recognize that social networking sites have already become an integral part of our customers’ lifestyles. As such, we think it’s high time to explore on the integration of access of some of our services through these channels and allow our ‘netizens’ to reach us easily while online,” Pangan adds.
Aside from this electronic billing service, Sun Cellular is also keen on maximizing social media channels to augment its overall customer support and communications. Currently, the mobile provider maintains 24/7 customer service pages on Facebook at http://www.facebook.com/suncellularph and on Twitter at http://www.twitter.com/suncelltweets.
Sun Cellular is a member of the Philippine Long Distance Telephone Company Group.